Refund policy

Replacement Policy – Shopway4u

Thank you for shopping at Shopway4u, a partner store of Tazah Global. We aim to provide a smooth and reliable shopping experience and ensure customer satisfaction with every order. This policy outlines our guidelines for replacements. By placing an order on our website, you agree to the terms below.

Replacement Eligibility

Product Eligibility

At Shopway4u, we ensure that every product reaches you in its original condition. If you receive an item that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement.

Timeframe for Complaints

  • All replacement requests must be submitted within 30 days of delivery.

  • Requests made within 7 days of delivery will be processed free of charge.

  • Requests made after 7 days may be subject to applicable replacement charges.

Replacement Process

Step 1: Initiation

To request a replacement, please contact our customer support team and share a clear video showing the issue with the product within the eligible timeframe.
In many cases, the issue may be related to usage, and our support team will guide you accordingly. If the product is confirmed to be faulty, the replacement process will proceed.

Replacement Options

Option A: Self-Shipping

You may be asked to ship the incorrect, faulty, broken, or damaged product in its original packaging (including the original box and all accessories) to the following address:

Tazah Global LLC
Warehouse #13, Plot #4488
Al Sajaa Industrial Area
Sharjah, UAE

Once the product is received, a replacement will be shipped within 5 working days, free of charge.

Option B: Courier Pickup

Alternatively, we may schedule a courier pickup for the product. Please ensure the item is packed in its original box with all accessories.
A replacement will be provided within 14 working days after pickup.

Important Notes

  • Replacements are not available for change-of-mind requests.

  • Products must be returned in original condition with all accessories included.

Refund Policy

Shopway4u does not offer refunds. We only provide replacements for eligible cases as outlined above.